I Didn’t Receive My Tickets

Ticketbooth issues thousands of tickets by email daily but due to a number of reasons they don’t always make it to everyone. Never fear! Follow the steps below and you’ll receive a copy of your tickets in no time!

1. Check Your Spam / Junk Folder

Occasionally some ISPs get a little to overprotective when filtering out spam emails – its not uncommon for your e-tickets to end up in the SPAM folder of your email client along with unwanted emails. So the first thing to do is quickly check your SPAM / Junk folder for any emails that start with “Your Receipt For”. You can find a list of instructions for Major Email Services here.

Gmail : https://support.google.com/mail/answer/6593?co=GENIE.Platform%3DDesktop&hl=en
Yahoo : https://help.yahoo.com/kb/SLN4910.html

If you find your receipt in your SPAM / Junk folder its a good idea to whitelist our email address to avoid it happening in the future. All tickets are delivered from [email protected]so whitelisting this will ensure you receive future tickets.

2. Check Your My Tickets For Purchases

You can find all previous purchases associated with an order by visiting https://events.ticketbooth.eu/ and entering your email address and password (if you’ve set one) otherwise the option to reset your password can be found just below your login.

3. Still Can’t Find Your Tickets?

Contact the Ticketbooth support team at any time at [email protected] with your name, event you purchased tickets to and any other supporting purchase information. One of our support team will organise to have your tickets re-issued to you.

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