Frequently Asked Questions

How can I change the credit card details on my payment plan?

If you want to change your credit details on your payment plan – please email [email protected] and request for your…

How do I get out of my payment plan?

Once you have signed up for a payment plan you cannot opt out of it. If you choose to stop…

I Didn’t Receive My Tickets

Ticketbooth issues thousands of tickets by email daily but due to a number of reasons they don’t always make it…

I’m receiving an error while trying to purchase tickets ?

There can be a number of reasons why your getting an error during checkout. (browser settings, failed authorisation, gateway problem,…

Help! My tickets got stolen (lost). What do I need to do?

Ticketbooth is one of the most secure ticketing providers in Europe. No need to worry if you lost your ticket…

How do I change the name on my tickets?

1. Visit https://events.ticketbooth.eu/ 2. Input the email address you used to purchase tickets, and then enter your password. If you…

My Tickets Won’t Print

When your tickets aren’t printing it’s usually due to your computer not having Adobe Acrobat installed, or a very old…

How can I upgrade my ticket?

Because we value your security, TicketBooth does not store your financial information in our system therefore we will not be…